We Blog ERP

Epicor Software was selected this week as the ERP provider for emerging Australian company Renewed Metal Technologies (RMT). RMT is a private company embarking on a AU$50 million resource recovery facility in New South Wales, and has selected the Epicor 9 platform for its ability to support RMT’s multiple operating divisions around the country.

RMT’s new facility is expected to be finished by 2010, and will recycle up to 42,000 metric tons of used lead batteries each year, which will then be processed back to basic raw materials. Given the company’s long-term goals for expansion, they selected Epicor 9 to centralize data from existing platforms to help drive company growth.

Factors in RMT’s decision include both Epicor’s track record in the ERP market, and their use of Web 2.0 practices in creating dynamic business solutions, specifically their adaptations for real-time, contextual support.

ERP software heavyweight CDC announced yesterday in Shanghai that it plans to acquire a controlling share in the Hejia Software Technology Co. Ltd. The Beijing-based Hejia is a major ERP software provider in China, and after the customary closing conditions and the completion of due diligence, CDC Software will have a second Chinese partner in its Franchise Partner Program. The program began in 2006, and aims to establish strategic relationships with partners in selected regions (usually emerging markets), through majority control and minority investments; the first Chinese partner was Integrated Solutions Ltd.

Hejia was founded in 1998 and is a major player in the Chinese enterprise market. Their most popular product is HJSOFT, a web-based platform with functionality in ERP, CRM, supply chain management, and financial management. Their products are used by over 400 customers in industries spanning from Healthcare to Industrial. Pending a successful acquisition, Hejia will resell CDC products and leverage the company’s infrastructure to amplify its own sales. CDC executives have been looking to emerging economies for industry growth, and while the Hejia acquisition represents a significant foothold in China, CDC will pursue other investments there.

Technorati Tags: Acquisitions, CDC Software, China

Deacom recently announced its membership into the American Meat Institute. Deacom traditionally provides it ERP Solution for mid to large sized food processors. With its entry into AMI, Deacom is now connected to a huge percentage of the red meat and turkey suppliers in the US. With their membership, Deacom hopes to improve profitability within the food industry through improved efficiency.

Deacom’s ERP Software gives food processors the ability to conduct a number of business operations through their comprehensive system. All inventory, purchasing, and sales features are easily conducted through Deacom’s software. Through this integrated system, processors are easily able to efficiently conduct operations and improve workflow within their organization. By using a single system, all business activities are coordinated to improve accuracy in accounting as well as improve workflow.

Deacom’s membership into AMI should prove significant in the near future. In being able to work closely with top meat and poultry processing companies, Deacom will be able to provide further customized solutions more specifically tailored to meet the needs of these companies. In creating solutions that match the needs of these organizations, more companies will be quick to adopt Deacom ERP solutions for their own organizations.

Consona is proud to announce that its Made2Manage ERP Software has the highest overall customer satisfaction rate since 2003. This 100 percent consumer driven product has continued to draw high ratings by listening and implementing customer ideas into the product. With continued investment and improvement in its product, Made2Manage was able to successfully introduce the newest version of its popular ERP Software platform.

Over 90% of Made2Manage ERP users have expressed satisfaction with customer support. This is a result of the commitment the support team has taken towards customer service. A vast majority of customer cases were responded to within two hours which was a marked improvement from past quarters. In addition, the backlog of support requests also dropped dramatically from past years.

Consona’s popularity with its customer base is a result of the hard work and the stance they have taken towards their customers. By trying to educate and improve customer knowledge about its products, support team personnel have a much easier job and are able to cut down on the amount of support inquiries received and improve customer service to the ones they do receive.